Result 1

Museums as a role models

As part of this outcome, a transnational research on cultural accessibility will be designed and conducted based on 3 focal points:
1) Publicly available training/teaching content and educational modules in this field.
2) Existing knowledge among cultural professionals, needs, motivations and barriers of people with disabilities in accessing museums.
3) Existing projects and examples of good practices for accessible museums and galleries in the EU.
The results of the research on accessible museums and galleries will be presented in the form of live:docs, accessible short reports on services in the partner cities and Role Models for accessible museums.


European Report

Culture for all is a universally recognised concept. We humans depend on culture, in whatever form, to understand our society, to be part of it, to think outside the box… As a museum curator or director, you may be aware of this and want to provide the best possible experience for your visitors.

But what about visitors with disabilities? What solutions can you put in place to make museums accessible to them?

Accessible museums not only mean that all types of visitors are welcome, regardless of their profile, but also that the content is understandable to them.
As museum professionals, you must meet both challenges. Whether it’s a painting, a sculpture, or a documentary film, museums must make culture accessible to their visitors. It’s always been a field that warmed up to accessibility very easily, much earlier than others.

Considering that culture focuses on creating dialogues and human connections, and is synonymous with social integration, this makes perfect sense.

Smart Map – One EU point of good practices

Here we have collected inclusive cultural practices from across Europe in an interactive map related to services, cultural events and case studies.
Click on the object to learn more.

Centraal Museum

– Service

Link:Centraal Museum

The museum has a special route for wheelchair users and visitors with prams, offers borrowing a wheelchair or a folding stool and allows free admission for a companion. The museum is accessible to visitors with an assistance dog. It also offers mediaguides for smartphones – for screenreaders, with audio fragments of the texts and with subtitiles of the videos. Has a special exhibition for visually inpaired visitors.

Lima Art Museum

– Accessibility handbook for museums

Link:Lima art Museum

The Museum Accessibility Handbook aims to be a guide to promote access free of barriers to its facilities, its contents and everything they offer, in such a way encourage the participation of all people in general, regardless of their functional needs.

The Guggenheim Museum

– Accessibility Chain / Accessible services

Link:The Guggenheim

The Guggenheim Museum in Bilbao, the first museum to be certified with the UNE 170001-2 Universal Accessibility standard.

Prado National Museum

– Exhibition & services

Link:Prado National Museum

Prado National Museum in Spain has launched the first initiative in 2015, accessible to people with visual disabilities through innovation and technology, thanks to which six works, representative of the different genres exhibited in the Museum, can be touched. This project allows people to perceive the reality of the represented painting in order to mentally recreate it as a whole and achieve an emotional perception of the work. Additional didactic material is offered, such as texts in braille, audio guides and opaque cardboard glasses to facilitate the experience of full visionaries.

In the framework of Action Plan, it has created an audio guide service that includes audio descriptions of fifty-three works from its collection. These detailed explanations about the characters, themes and elements represented in the works, especially aimed at the public with some type of visual disability, are more detailed and thorough in fourteen of his masterpieces. Audio descriptions are available free of charge for people with disabilities at the audio guide counters. 

Adaptation of spaces and elimination of architectural barriers for people with physical disabilities, with the exception of some connection cores of the Villanueva building whose construction characteristics make adaptation difficult and for which solutions are being analysed. There is also a loan service for wheelchairs and walking sticks at the lockers.

 Personalized attention is provided in Spanish sign language in reception services. A magnetic loop is located in the Auditorium. In addition, sign guide service, audio guides with magnetic loops and the newly incorporated audio descriptions are offered for free. An accessible website is available as well. 

These practices seek to facilitate access to knowledge and culture for people with specific learning and communication needs within inclusive environments in which principles such as participation, collaboration, autonomy, dialogue and diversity of capacities are promoted.

The Ministry of Culture and National Heritage

– Grant programme

Link:The Ministry of Culture and National Heritage

The strategic goal of the programme is to support tasks aimed at facilitating access to culture, aimed at a wide audience and favouring social integration. According to the programme specification, the funds are allocated to:

  • substantive adaptation of the cultural offer and / or cultural education offer to the needs of people with special needs, including people with disabilities, and also with the component of on-line activities;
  • activities taking into account mobility and / or the possibility of remote presentation of the cultural offer and / or cultural education offer: transfer of the beneficiary’s offer to places and towns with no direct access to national resources of cultural goods and cultural institutions or obtaining by the beneficiary of the indicated offer for such places and towns;
  • organization of thematic trips aimed at using the cultural offer and / or cultural education offer, including the offer of cultural institutions (such as theatres, museums, cinemas, libraries, philharmonics, places important for national culture) and / or multimedia / online activities to popularize and make cultural resources available to local communities.

This systemic solution is being implemented by the Ministry of Culture and National Heritage since 2015.

Regional Museum in Stalowa Wola

-Project, online platform

Link:Regional Museum in Stalowa Wola

The Museums Without Barriers project is a coalition of Polish and Ukrainian museums for the professional service of disabled visitors. It is an E-guide to museums adapted to the needs of the disabled.

Museums Without Barriers platform is the first e-guide of museums of this type in Poland and Ukraine, accessible in terms of architecture and education for people with disabilities, available in Polish and Ukrainian. The website covers 206 Polish and 105 Ukrainian museums.

The portal also features innovative educational programs developed for the project by experts specializing in specific disabilities. Museologists and museum educators can also find scenarios of workshops organized in the Stalowa Wola museum, as well as information and descriptions of solutions proven in practice. This information can be downloaded from the website.

It is an excellent guide for museum educators. The materials on it have been developed by Polish and foreign experts. The educational programs provided there set new directions of museum education in the field of servicing guests with disabilities. The portal offers programs for visitors with hearing, visual and intellectual disabilities, as well as full electronic versions of materials from various trainings and conferences.

Museum for Everyone

– project/service and event

Link:Museum for Everyone

 activities to make museum’s offer accessible to people with various types of disabilities

The Spanish Group of World Heritage Cities.

– Guide 

Link: The Spanish Group of World Heritage Cities.

Development of the “Guide to Good Accessibility Practices for the tourist resources of the World Heritage Cities Spain”, which is published for use by the 15 cities that make up the network, with the aim of make them known as accessible tourist destinations, with the commitment guarantee real equality of opportunities and the use and enjoyment of cultural heritage for all people. Guide with information, examples, recommendations and good practices on accessibility.

Galleria Civica d'Arte Moderna e Contemporanea

– Project/Service

Link: Galleria Civica d’Arte Moderna e Contemporanea

The “GAM for ALL” project at the GAM Museum in Turin is a program that provides visitors with disabilities, particularly those with visual, hearing, and cognitive impairments, with ten multisensory cards, special tours, workshops, and activities, that allow them to fully experience the museum’s collections and exhibitions.