Result 4

Inclusive Policy Toolkit

Up-skilling Programme for professionals in cultural heritage area


Case study

The art sessions for older people with dementia are specifically designed to present cultural heritage to old people suffering from cognitive decline due to dementia and Alzheimer. The sessions are a joint initiative between ARTIED and Compassion Alzheimer Bulgaria Foundation and are held virtually at two Social Care Homes for Older People with Dementia – in Razgrad (Northeastern Bulgaria) and Kazanlak (Central Bulgaria). 

The sessions follow a specially developed methodology, considering the profile and specific requirements of older people with dementia. Each session has a pre-selected topic, according to which between 5 and 6 suitable artworks are chosen. During the session, short lecturettes about the paintings, their authors, artistic styles / art movements, depicted objects, colour palette, etc are combined with suitable musical accompaniments. The sequence between paintings and thematical musical audio clips allows the older people to enjoy the artwork while listening to the music.

During the adapted presentations of the artworks, the art therapist runs different practical activities, discussions and interaction with users (through simple questions related to the presented paintings), as well as encourages sharing of experiences and views. This way, the older people are not passive recipients of the presented cultural heritage but are actively engaged in art sessions and improve their mental and emotional state, cognitive abilities and communication skills

Lessons learned from the organised art sessions so far:

  • Older people and these with dementia are very curious and really enjoy art and creative activities.
  • Art tours and sessions improve general condition of people with dementia, including their mood, cognitive abilities, focusing and communication skills. 
  • Art activities improve seniors’ socialisation and encourage their willingness to participate in other group activities.
  • Everybody enjoys beauty and has creative potential! Irrespectively of their age and cognitive abilities, people can draw, fill in contours, make collages from paintings, sign, and dance, thus improving their mental state and gaining positive mood when dealing with culture.
Organisational arrangements

The conducted research among cultural and educational organisations (R1) helped us to better see the ‘big’ picture and to identify the main areas for work and improvements regarding accessible culture in Bulgaria. This helped us to better focus our cultural activities and to think about new projects and initiatives, which we could propose or discuss with our partners. As a result, 2 new project proposals were developed and submitted, which if approved, will be a continuation of our efforts for making cultural heritage in Bulgaria more accessible for people with disabilities. 

The developed webinar and training content on the topics of 3D printing and accessibility, along with the database with good examples of case studies, policy documents, IT tools and other identified resources enriched our areas of expertise and helps our educators and experts to offer new topics and activities to the target groups and end users we work with. The shared experiences during international webinars and LTTA helps us to develop and propose more inclusive workshops, webinars and training programmes in the area of accessible culture.  

In addition, the project results have made our cultural experts and educators more aware of the topic of accessibility of cultural heritage. When preparing new training materials in the cultural field, they started to consider this aspect as well, including the appropriate language level, graphic layout and design, pace of the lecture/presentation, etc. 

To sum up, the project results improved our internal expertise about different aspects of the topic of cultural accessibility, improved the inclusiveness of our cultural activities and helped us to open up to new partners and collaborations with new organisations, as in Bulgaria, as well as abroad.

Campaigning and dissemination

We used different channels to communicate the above-mentioned changes, including via publications on our website and regular posts on social media channels, as well as through informal communication with our partners and networks. 

The participants in the national webinars (as part of R2) shared that the presented works and content enriched their knowledge about accessibility and different opportunities for adaptation of artworks for people with disabilities (through 3D printing replicas and accessible exhibitions).

Pros & cons

Since cultural accessibility is a quite new theme for Bulgaria, the project results and the produced materials helped us to put the topic in front of cultural, educational and social organisations and to encourage them to think in this aspect as well.

Some advantages and benefits:

  • Increased awareness on the topic: The conducted in-country research helped us to better understand the situation in Bulgaria and gave us hands-on data on how to initiate discussions with stakeholders and partners about the importance of making culture more accessible, including cultural venues and facilities, museum and art gallery content and cultural experts‘ competences.
  • Improved internal knowledge and skills: The produced training and webinar materials allowed us to initiate new training activities and to refine the current ones, so to better respond to the specific needs and learning styles of art lovers with disabilities, who participate in our educational and cultural activities.
  • Improved competences of our internal cultural educators and experts: As a result of the project, they learned new things about accessible design and available IT tools which could use to make their educational materials more accessible for people with disabilities. In addition, the desktop researches about good practices and examples of accessible training programmes, projects and case studies from other countries enriched their knowledge on the topic.

The challenges which we faced include:

  • Putting the topic in the focus of cultural institutions and workers: Since the theme is very innovative for Bulgaria, many cultural experts and decision makers in the field still do not fully recognise its importance. The biggest challenge has been to encourage them to open to cultural accessibility and to consider it as important as ensuring sufficient financing for their cultural institution or for properly maintaining their museum or art gallery collections.
  • Reaching out to general community: Since in Bulgaria the practice is to focus on covering basic needs of people with disabilities, the benefits from their meeting with culture are still not well realised. This way, we had to first open them about the positives which culture can bring to these people and their families.

To overcome these challenges, we step on the good examples from other countries identified as part of the project. We are also committed to continue working in this direction and to put more efforts to change general attitudes as in the society, as well as among cultural specialists.


Generally, the project results have been positively received by the stakeholders and target groups in Bulgaria.

However, to increase the impact and to improve further exploitation of the project results, we need to consider the following:

  • Strengthen community involvement and encourage people with disabilities to be more active when putting the topic about cultural accessibility in front of decision makers and cultural authorities and workers.
  • Organise more meetings, workshops and forums with interested cultural workers and educators, where to raise their awareness about the topic of cultural accessibility, as well as to improve their competences on how to welcome and support visitors with different types of disabilities into their cultural institutions.
  • Continuously update and produce additional materials and resources on these topics, so to ensure that they follow digital improvements and technologies, which constantly evolve.



Case study

The EU project “InclEUsion – Promoting social inclusion of immigrants with disabilities in Europe through improving competences of adult educators” focused on the social inclusion of an especially intersectional group of people in our society: immigrants with disabilities. The project achieved that through providing necessary education and guidance to adult educators.

The project offered a comprehensive curriculum to educators as well as a platform with necessary resources to enhance inclusion of immigrant migrants. One of the most important takeaways from InclEUsion is what the project refers to as double discrimination. It therefore recognizes that someone who is both an immigrant and disabled will have to face different problems than someone who is a local, and so a different approach will be needed for a diverse range of people with disabilities.

Organisational arrangements

The project has had a significant impact on the organization in various levels, from raising awareness to providing new and innovative tools to use in organizations. 

On the level of awareness, the research that has been conducted, including the current situation, good practices and other useful information regarding the Cypriot as well as European level concerning cultural accessibility. It has also helped our organization through the trainings and the research of our staff to better plan and organize various events for a variety of topics so that they are as accessible as possible to the target audiences. 

Additionally, the organization as a VET centre that carries out trainings and other educational opportunities will also make use and incorporate the curriculum developed for Cultural Heritage Professionals and other professionals in the cultural and artistic fields in it’s programs (trainings, informative sessions, etc.).

Campaigning and dissemination

The organization has shared the aforementioned changes through our:

  • Corporate Website: 
  • The organization’s social media pages including Facebook and Instagram for the dissemination of the CURABILITY project and its results. 
  • Communication with relevant stakeholders and experts on a local level through email and other means of communication. 

The experts participating in our local webinars for accessibility and 3D printing have also expressed positive feedback for the project’s results and their usefulness in their practice. 

The project and all useful information that occurred throughout the development of results was communicated to the organization’s staff to help raise awareness as well as implement relevant accessible and inclusive practices through their projects, and other events, trainings, and other activities.

Pros & cons

The project has had a massively positive impact on our organization, along with some often-expected challenges it might have caused. 

Firstly, it has allowed to better understand the challenges disabled people face in various spaces as well as the situation in Cyprus. This has also helped us be more aware of matters of accessibility when hosting or participating in other activities such as events, projects, etc. The tools and resources gathered for the platform also have allowed us to enrich our practice internally. The two courses developed during R2 are also going to be exploited by the organization to promote an innovative approach in the training of Cultural Heritage Professionals. 

On the other hand, the project has also presented its challenges. Throughout the local webinars and other activities there had to be a thorough research in the ways in which the results remained accessible, which required time and effort. Additionally, there was a delay in the results, in the process of ensuring that they were of high quality and accessible to target audiences.


The results of the Project have been welcomed and are anticipated by Cultural Heritage organizations across Cyprus. The results have been properly disseminated to relevant stakeholders and our organization has had contact with cultural organizations in the country regarding the exploitation of results.

Moreover, during the LTTA good practices and knowledge from different backgrounds was exchanged between cultural heritage professionals, trainers etc. The knowledge gained from the LTTA has also been transferred and exploited within our organization for bettering the accessibility and quality of activities.

Moving forward we hope to further the exploitation and impact of results to more cultural institutions and organizations nationally. More cultural heritage professionals will be informed about the results of the project and the possible ways they can utilize them within their organizations as well as in their events, trainings, etc. The goal is to help foster an inclusive environment that takes into consideration the specific needs of people with disabilities across cultural spaces in the country.



Case study

“Team of Art” is a project that aims to make culture and art accessible. The idea behind the project is to create an online platform that accompanies these audiences to discover works of art through a scripted presentation, in the form of a linear narrative, with a level of language that is easy to read and understand.

This makes it possible to recreate a museum experience, using digital devices and resources adapted to make the artworks accessible to all those disadvantaged audiences such as people with reading difficulties, people with DYS, people with learning disabilities, people with visual, hearing, or intellectual disabilities, who are often not included.

 Team of Art project aims to:

  • Encourage innovative forms of cultural mediation and training using digital tools.
  • Implement a narrative and visual approach in the presentation of artworks for learners with little or no qualifications and special needs.
  • Make European cultural heritage accessible and usable by all by promoting culture and artistic heritage.

Team of Art project achieves these goals through the use of innovative digital approaches and the creation of various pedagogical materials, such as:

  • 120 animated and scrolled artworks written in a plain language in order to be comprehensible from all visitors despite their age, culture, background.
  • Create different intellectual materials, such as practical sheets, pedagogical dossier and pedagogical guides created around transversal artistic themes for a cross-sectional approach and knowledge.
  • Create the first multilingual, easy-to-read/understand, iconic and sign language glossary dedicated to artistic vocabulary for audiences with little or no qualifications and/or learning disabilities and difficulties.
Organisational arrangements

Adoption of accessibility webinars and exchange of best practices generate improvements and positive changes in various cultural activities. First, webinars on accessibility provide a valuable opportunity for internal training within the organization. This enrichment of internal expertise allows for a more informed approach to accessibility challenges and the implementation of innovative solutions.

In addition, the accessibility project leads to tangible improvements in the cultural activities offered by the association. By adopting best practices shared during webinars and exchanging experiences with other organizations, we are able to develop more inclusive workshops and educational programs. In addition, we have updated our guidelines for staff, volunteers and outside vendors, incorporating accessibility principles into all aspects of the organization. This includes the design of physical spaces, the use of accessible media, and inclusive communication.

Finally, the accessibility project offers a unique opportunity to collaborate and network with other cultural organizations that share the same goals. Exchanging best practices and learning from each other can stimulate innovation and foster the adoption of new strategies for accessibility in museums and the cultural world. This collaboration can lead to positive results in the long run, promoting a broader cultural change toward a greater focus on accessibility.

In summary, the adoption of accessibility webinars and the exchange of best practices help develop internal expertise, improve the inclusiveness of cultural activities, integrate accessibility into policies and procedures, and promote collaboration with other organizations. This joint effort aims to make museums and the cultural world accessible to all, promoting inclusion and equality of opportunity for all people.

Campaigning and dissemination
Our organization has been communicating and working on these issues through dissemination of the results through its social profiles, but also through informal communication through its network of international organizations, at international meetings, online meetings, case studies, and dissemination of informational materials.
Pros & cons

As an association involved in the project, we have encountered both benefits and challenges in the process of implementing the products of Results 1, 2 and 3 in our organization. Here are some of the aspects we have addressed:


  • Awareness and training: This training helped us better understand the needs of people with disabilities and develop appropriate strategies and solutions.
  • Expanded staff skills: We trained our staff on issues of accessible design, inclusive communication, creating tactile materials, and more.
  • Sharing best practices: Exchanging best practices with other organizations has provided us with inspiration and innovative solutions.

In general, our organization already specializes in aspects related to inclusion and accessibility: this meant that our staff and community were already close to the issue and we started from a common base of knowledge.


  • Reach out to the community: The biggest challenge has been reaching a significant number of people. So, the goal is to increase the audience and make the most of social media and all kinds of communication.
  • Long-term sustainability: Maintaining accessibility initiatives over time can be a challenge. Ongoing efforts are needed to ensure that the solutions adopted are maintained, updated and improved over time.

Every challenge requires a strategic approach and an ongoing commitment from the organization. However, the benefits of making museums and the cultural world more accessible outweigh the difficulties, as inclusion is promoted and an environment is created that welcomes and values people’s diverse abilities.


The products of Results 1,2 & 3 have been received by other cultural organizations, institutions, or stakeholders in our country positively.

As a cultural association engaged in the project on accessibility in museums there are some considerations, recommendations and challenges that have emerged for further exploitation of the project results:

  • Comments and feedback: It is essential to collect detailed feedback from visitors, including those with different abilities, on the accessibility initiatives implemented. Visitor comments can help evaluate the effectiveness of the solutions implemented and identify any necessary improvements.
  • Community involvement: it is important to actively involve the community in the decision-making process. Organizing meetings, workshops, or discussion forums with representatives of different abilities and interest groups can enable them to gain different perspectives and co-create accessible solutions. This involvement can also help raise awareness and increase awareness of the importance of accessibility in museums and the cultural world.
  • Continuous updating: Accessibility standards and best practices are constantly evolving. The association will need to stay current on new technologies, guidelines, and regulations to ensure that accessibility initiatives remain on the cutting edge. This may require ongoing staff training and participation in conferences and workshops on the topic of accessibility in museums and the cultural world.

Addressing these recommendations, comments, and difficulties can enable further exploitation of the project’s accessibility outcomes, ensuring a lasting and positive impact for people with different abilities who wish to participate in cultural experiences in an inclusive manner.



Case study

Museums Art & Alzheimer’s supported by the European Union’s Erasmus+ program, seeks to enhance art and museum access for individuals with dementia, their families, and professional caregivers. By examining both European and non-European approaches, the project aims to establish connections between the realms of museums and art and the social and health sectors.

Through this holistic approach, museum activities are envisioned to contribute to the establishment of a society that is supportive and inclusive of individuals with dementia. The ultimate goal is to foster a dementia-friendly environment where art and cultural experiences play a vital role in enhancing the lives of those affected by this condition.

The direct target groups of the project are art museum educators, people with dementia, their caregivers (social workers working with people with dementia), and family members.

The main objectives of Museums Art & Alzheimer’s are:

  1. To provide knowledge and practical skills-building information for museum educators on the development of programs for people with dementia and their caregivers.
  2. To empower people with dementia, caregivers, and family members with knowledge about various communication methods, both verbal and non-verbal, and how to apply them effectively within a museum setting.

Main results of the project:

  • Guide for museum educators on developing museum programs for people with dementia, their caregivers, and family members.
  • Guide for caregivers and family members of people with dementia on the use of art to promote verbal and non-verbal communication.
Organisational arrangements
After adopting project results, we have become more aware of the challenges faced by people with disabilities and developed a greater sensitivity toward their needs. We have conducted a thorough review and transformation of our training programs and workshops, with the aim of making them more inclusive and accessible to a wider range of participants. Through this process, we have introduced significant changes and enhancements to ensure that individuals from diverse backgrounds, abilities, and experiences can now attend and engage fully in these educational initiatives. The organization’s staff improved their knowledge related to accessibility and learned good practices. This newfound expertise has been successfully incorporated into their day-to-day work, resulting in tangible improvements in how they cater to diverse individuals, including those with disabilities.
Campaigning and dissemination
Our organization has been spreading the project outcomes through its social media platforms, through other meetings, discussions, training and workshops.
Pros & cons
Through the creation and implementation of our project, we have experienced both benefits and challenges. The project results have heightened awareness and understanding of the needs of people with disabilities. We now possess a deeper appreciation for the potential barriers they face and have learned effective ways to address and accommodate these challenges. Specifically, we have acquired valuable insights on how to communicate and engage with individuals with disabilities, ensuring they feel welcomed and included in various activities. Moreover, the organization of the webinars helped us to expand our network of like-minded partners and individuals interested in collaborating on future projects. Additionally, our organization’s knowledge and perspective on museums and cultural heritage have been broadened because this topic was new for our organization, However, this project inspired us to work more in this field in the future.

Despite encountering challenges, we successfully engaged individuals who actively participated in both national and international webinars. The feedback we received from these participants was positive, showing the project’s impact and significance. Many expressed their appreciation for the webinars, noting that they gained valuable insights into improving their interactions with people with disabilities in museums. Participants acknowledged learning new approaches and strategies to enhance the overall experience for clients with diverse disabilities. We are glad that we managed to get the attention of organizations working in similar fields.

During the webinars, some participants willingly shared their own successful practices already implemented in their respective workplaces. This collective exchange of best practices enriched the learning experience, facilitating a dynamic environment for mutual growth and knowledge-sharing.

Furthermore, our project caught the attention of other organization operating in a similar field, and as a result, we received an invitation to participate in associations’ discussion on the accessibility of culture for people with disabilities. It showed that this topic is very important and that our project is visible for other people.



Case study

Project title: MOVE & ACT: Empower Youth through Entrepreneurial and Digital Skills

This very special project supports the development of specific digital, creative and entrepreneurial skills for young people. The main purpose of this skills development is to help young people to form a European identity, increase their employability, raise their voices and interact with the local, National and European.

MOVE & ACT project focuses on the engagement of young people with disabilities, migrants or NEETs as we consider that those are the most vulnerable groups which have been affected the most by the pandemic and the economic crisis that hit the last decade the most of the European countries.

There are 3 main objectives of the project:

  1. Developing artistic and digital skills for marginalized young people. The artistic skills will focus on the Visual Arts field and the digital skills will focus on innovative new technologies that can be used in combination with the artistic activity such as 3D design, printing and scanning.
  2. Creation of a network of youth at risk of social exclusion providing entrepreneurial tools, developing the sense of belonging and self-esteem, the common interest for visual arts, and finally empowering their inclusive and entrepreneurial perspective.
  3. Gives the opportunity to young marginalized people to raise their voice about their personal or their communities challenges. This will be achieved with the organization of an Online PhotoVoice Contest and Exhibition which will allow the sharing of those challenges to public audience and the increase of the creativity, cultural expression and employability of young people.
Organisational arrangements

The adoption of accessibility and 3D printing webinars, LTTA training content, and the exchange of best practices have significantly enriched our expertise in the areas of inclusiveness, 3D printing, and cultural heritage. The database of initiatives and recommendations, case studies, policy documents, and digital tools has empowered our educators and experts to offer new topics and activities to our target groups. International and national webinars and shared experiences have facilitated the development of more inclusive workshops, and training programs focused on accessible culture.

Through this process, we have become more aware of the challenges faced by people with disabilities, leading to a transformation of our workshops to be more inclusive and accessible. Our staff’s knowledge related to accessibility has improved, and they have successfully incorporated best practices into their daily work, benefiting individuals from diverse backgrounds, abilities, and experiences.

Furthermore, the project has provided an opportunity to collaborate and network with other cultural organizations, stimulating innovation and promoting a broader cultural change towards greater accessibility. These joint efforts aim to make museums and cultural experiences accessible to all, promoting inclusion and equality of opportunity for everyone, both within our organization and across collaborations with partners locally and abroad.

Campaigning and dissemination

To effectively communicate the project activities and results, our organization utilized diverse channels and methods. Information was disseminated through regular posts on our social media page and on various FB groups, ensuring a wide reach to our audience. We engaged in informal communication with our partners and networks to share updates on the developments and outcomes.

Feedback from participants in the national webinars, a crucial part of R2, revealed that the presented works and content significantly enriched their understanding of accessibility and the various opportunities for adapting artworks for people with disabilities, including through 3D printing replicas and accessible exhibitions.

In addition to online dissemination, we actively shared the project outcomes during various meetings, discussions, training sessions, and workshops. This multi-faceted approach allowed us to reach both local and international audiences, fostering knowledge exchange and collaboration.

Pros & cons

The process of putting the outcomes from Results 1, 2, and 3 into practice in our organization presented both advantages and challenges.

The advantages we experienced include:

  • Increased awareness: The webinars, databases and LTTA training provided valuable insight to our and stakeholders’ awareness and understanding of the importance of cultural accessibility, promoting accessible cultural venues, museum content, and enhancing cultural experts’ competences. It helped us better understand the needs of people with disabilities.
  • Increased knowledge, and enhanced competences and skills: The produced webinars and training materials enabled us to improve skills and knowledge regarding 3D printing, inclusive communication, creating inclusive materials, and workshops tailored to the specific needs and learning styles of people with disabilities. Through the project, our educators acquired knowledge of accessible design and digital tools, enriching their ability to create educational materials that are more inclusive.

The challenges we faced include:

  • Reaching more stakeholders and the general community: The biggest challenge was to reach higher number of cultural workers and local/national community in general.
  • Sustainability: Conducting fully accessible and inclusive workshops and trainings is quite challenging. In some cases, it might even not be possible to ensure accessibility for all participants.
  • Financial aspects/Staff availability: We don’t always have finances or staff to provide accessible solutions in our activates.

To overcome these challenges, we remain committed to changing attitudes in society and among cultural specialists. The project has broadened our perspective on museums and cultural heritage, and we aim to continue working in this field in the future, promoting inclusivity and accessibility for all.


The project results have been warmly welcomed and well-received by stakeholders and target groups. Results and materials provided valuable insights and practical guidance on how to make culture more accessible for people with disabilities. Participants appreciated the comprehensive training content and webinars offered by the project. The materials helped to raise awareness and understanding of the challenges faced by individuals with disabilities, enabling them to develop effective strategies for accommodating diverse audiences.

Additionally, the exchange of best practices during the LTTA fostered a collaborative environment where cultural workers and educators could learn from each other and share successful approaches they had already implemented in their respective workplaces. This collective learning experience enriched the overall impact of the project, inspiring stakeholders to continuously improve their accessibility initiatives.

In our opinion, to maximize impact of the project, several considerations should be taken into account. Firstly, involvement of cultural workers and cultural organizations must be strengthened. Also, we should encourage individuals with disabilities to play an active role in advocating for cultural accessibility with decision-makers and cultural authorities.

Secondly, organizing more meetings, workshops, and forums for cultural workers and educators could raise awareness on welcoming and supporting visitors with disabilities, and promote our project.

Lastly, to ensure sustained impact, collecting detailed feedback from workshops participants and museum visitors, especially those with different abilities, can help evaluate the effectiveness of accessibility initiatives and identify areas for improvement.



Case study

The Curability project has made necessary a major change in the information on the MESTRAL’s website “”, which provides information on the accessibility of cultural facilities in towns and cities and analyses and evaluates the accessibility of publicly owned buildings and facilities, privately owned buildings and facilities, public utility or service buildings and facilities, and privately owned and used buildings and facilities.

Until now, the information on the website was largely based on the physical accessibility of the space (accessible, practicable, inaccessible), as well as on information about the resources for accessing cultural information (signs, descriptive audio guides, Braille panels, reproductive models (for people with hearing difficulties), ramps, tracks, etc.).

Thanks to the Curability program, the concept of UNIVERSAL ACCESSIBILITY has been expanded through the ACCESSIBILITY CHAIN, making it possible to broaden the base of the information offered, as well as to make a step forward and improve the language used in the descriptions and explanations to make it more accessible and understandable for a greater number of people with different abilities.

This improvement in the accessibility chain provides users with information and support from the moment they start planning the visit to the cultural facility, up to the visit itself and the use of the resources available on it.

Therefore, the website provides more complete and clear information about the space and its accessibility, in order to avoid the frustration of going to a cultural facility and not finding all the resources available to enjoy the visit.

The Erasmus+ project “A.A.C.cessible Culture” is a collective project dedicated to the improvement of Augmentative and Alternative Communication (AAC) strategies, with the main aim of enabling children and young people with communication deficits to immerse themselves in the world of cultural and artistic heritage. Among the wealth of valuable findings produced by this initiative, the document “IO3 – Guidelines for the cultural sector” stands out.

These guidelines represent an innovative and indispensable skills profile to facilitate the participation of people with special educational needs (SEN) in cultural settings. These guidelines serve as a reference tool, introduce the AAC system and provide a template for the implementation of standard visit routes. Their importance lies in bridging communication gaps, making cultural experiences universally accessible and promoting inclusion in the cultural sector.

The lessons learned from this initiative are profound. It highlights the important role of culture and education in promoting accessibility and inclusion. By focusing on strategies for inclusion of children with SEN and communication difficulties, “A.A.C.cessible Culture” has shown that educational field trips and cultural visits can usefully complement traditional classroom learning. It is in line with ICOM’s 2022 definition of museums, which emphasises their role as public, accessible and inclusive spaces that promote diversity and sustainability.

In summary, culture, with its diverse values, serves as a powerful catalyst for learning and enriches lives emotionally, relationally, socially and in terms of civic awareness. By integrating AAC tools and principles, cultural institutions can increase their impact and create more accessible and inclusive spaces for all.

Organisational arrangements

The implementation of this project has been beneficial for the organisation in several aspects, both human and technical. 

At human level, it has meant an improvement in the awareness, skills and learning of workers and volunteers, mainly in the understanding of the needs, weaknesses and strengths of the different target groups. 

This has permitted us to understand that people in the same target group may have different needs depending on their environmental, social and cultural situation. 

This awareness has made it possible to plan and organise activities from a more open point of view, preparing information (courses, trainings, …) with a simpler and more understandable, more visual and interactive language. Also, planning activities from a more accessible point of view, not only thinking about the place where the activity takes place, but also in previous steps, for example, considering the possibilities offered by public transport.  

At a technical level, it has allowed us to review and update the training of technicians and volunteers on the possibilities of ICTs applied to the field of inclusive culture. Therefore all our technicians and volunteers have improved the knowledge and use of ICT resources in cultural facilities, both in social entities and in public and private institutions, administrations and facilities.

The impact of the Curability project “on our organisation, Open Europe, has been transformative in several ways.

Firstly, we have gained invaluable insights into the state of accessible culture in Spain through the research conducted as part of PR1. This newfound understanding has not only influenced our cultural activities, but has also generated a wealth of new ideas for projects and initiatives. In response, we have formulated an innovative project proposal that, if accepted, will support our mission to improve the accessibility of Spain’s cultural heritage for people with disabilities.

Secondly, “Curability” has significantly enriched our team’s knowledge of accessibility and accessible tools. We have used tools like the Hemingway app to make our texts more accessible. This newly acquired knowledge of accessibility principles has enabled us to create content that is more inclusive, reaches a wider audience and promotes a more inclusive environment.

In summary, the impact of “Curability” on Open Europe has been profound. It has shaped our strategic direction, inspired our creativity and opened up new ways of working together. It has also equipped us with the knowledge and tools we need to improve accessibility in our communication and projects.

Campaigning and dissemination

The entity has used its communication office and the websites it manages:

  • the corporate website
  • the website on accessibility
  • the international website created for the Curability program
  • as well as the entity’s social networks (Facebook, Twitter, Instagram), for the dissemination of the Curability program and all the information generated by the entity as a result of its implementation.

It has also created a mailing of cultural facilities in the country to send information and has connected with local administrations to offer its information and advice service, as well as training of cultural workers of these facilities.

At the same time, it has produced information “capsules” on accessibility in general, on technological resources, and on the adaptation of communicative language according to the characteristics of the type of disability, casuistry and various difficulties of the target group visiting the cultural facility in question.

Our organisation has actively communicated the changes resulting from our participation in the “Curability” project to ensure transparency and encourage further progress in accessibility. We have used various communication channels and have received both qualitative and quantitative feedback highlighting the importance of these changes.

Social media engagement: Our organisation’s social media presence on platforms such as Facebook and Instagram has been instrumental in raising awareness of the “Curability” project and its outcomes. We regularly post updates and insights on accessibility, promoting engagement and awareness among our online community.

Feedback from webinars: Participants in our local webinars on accessibility and 3D printing have given us qualitative feedback expressing their appreciation for the project outcomes and their practical benefits. This feedback is a testament to the tangible impact “Curability” has had on professionals in the field.

In summary, Open Europe has made it a priority to communicate the changes and improvements that have resulted from “Curability. To do this, we have used our online presence, spoken directly to stakeholders and sought qualitative feedback from direct participants. These efforts have not only raised awareness of the impact of the project, but also fostered a sense of collaboration and shared commitment to promoting accessibility in cultural and educational contexts.

Pros & cons

From the point of view of Knowledge and Human Resources, the development of the various phases of the project has allowed us to take stock of our knowledge, human and technical capabilities with respect to the promotion and full implementation of the concept of Universal Accessibility to the culture and the use of ICTs.

In this sense, the continuous internal training that the entity carries out periodically has been very useful, although it has also allowed us to detect a lack of knowledge and update in some new concepts and technical progress, in order to face challenges in this regard.

It has also helped us to know the degree of unawareness of trainers, managers and cultural workers of most cultural facilities, based -preferably and anachronistically- on the concept of physical accessibility through the elimination of architectural barriers, but ignoring, in many cases, the needs of the target groups once they arrive at the facility.

In this sense, we cannot forget the economic costs (many times huge cost)  involved for a cultural facility to comply with all the requirements for full accessibility: training of professionals, accessibility, technical equipment, spaces, materials, documentation….

Therefore, we believe it is very important to involve the local and national administrations in the community’s commitment to provide more funding for public cultural facilities and support for private cultural ones.

While the implementation of the “Curability” Project products brought valuable improvements to our organisation, these were not without challenges. The complex task of engaging experts to help us develop high quality outputs (PR2 – 3D printing and accessibility modules), as well as training our team members to effectively deliver the workshops (as part of PR2) while maintaining their existing responsibilities, required a thoughtful transition strategy. Ultimately, however, these challenges reinforced our commitment to promoting accessibility and inclusion in cultural and educational contexts.

From the point of view of Knowledge and Human Resources, the development of the various phases of the project has allowed us to take stock of our knowledge, human and technical capabilities with respect to the promotion and full implementation of the concept of Universal Accessibility to the culture and the use of ICTs.

In this sense, the continuous internal training that the entity carries out periodically has been very useful, although it has also allowed us to detect a lack of knowledge and update in some new concepts and technical progress, in order to face challenges in this regard.

It has also helped us to know the degree of unawareness of trainers, managers and cultural workers of most cultural facilities, based -preferably and anachronistically- on the concept of physical accessibility through the elimination of architectural barriers, but ignoring, in many cases, the needs of the target groups once they arrive at the facility.

In this sense, we cannot forget the economic costs (many times huge cost)  involved for a cultural facility to comply with all the requirements for full accessibility: training of professionals, accessibility, technical equipment, spaces, materials, documentation….

Therefore, we believe it is very important to involve the local and national administrations in the community’s commitment to provide more funding for public cultural facilities and support for private cultural ones.

The project results of Curability have been positively received by stakeholders and target groups in our country. However, in order to maximise their impact and facilitate their further use, some reflections and recommendations have emerged:

Greater stakeholder engagement: It is important to strengthen the engagement of cultural professionals and cultural organisations. Working with these key stakeholders can improve the sustainability of project outcomes and the usability of project results.

Promote wider uptake: Extending the reach and adoption of the products from Results 1, 2 and 3 in other cultural organisations and institutions remains a priority. Recommendations include conducting awareness-raising campaigns, organising information events (besides Multiplier Events) and supporting organisations to integrate these accessible solutions into their practise.

In summary, while the results of the “Curability” project results were initially well received, realising their full potential requires a strategic approach. Strengthening stakeholder engagement and fostering wider acceptance are important steps to further utilise the results and ensure that accessibility remains a central issue in our country’s cultural organisations and institutions.